This policy explains what information Sombags Factory collects when you use our website, why we collect it and how we look after it. We collect only what we need to take and deliver your orders.
1. Who we are
Sombags Factory is a packaging manufacturer in Hargeisa, Somaliland. Our headquarters is at Motherland Mall, Hargeisa, and our factory is near Royal Palace Hotel & Resort, Hargeisa. Contact us on 3545, 063-7928888 or [email protected].
2. Information we collect
- Your details: name, phone number and, if you give it, your business or shop name.
- Delivery details: your area and nearest landmark in Hargeisa, or the bus destination with the receiver's name and phone, or that you will collect from our headquarters.
- Order details: the products, colors and quantities you order.
- Payment details: payment method (Zaad, eDahab or Amal Bank), currency and the payment screenshot you upload.
- Messages: anything you send through the contact or problem-report forms, by phone or by email.
- Technical information: basic information such as browser type, described in our Cookies policy.
3. How we use your information
- To process, prepare and deliver your order, send it by bus, or have it ready for collection.
- To check that your payment reached Sombags and to create your receipt.
- To call or message you on WhatsApp about your order.
- To answer your questions and problem reports.
- To keep sales and accounting records and to improve the website.
We do not sell your information and we do not use it for advertising by other companies.
4. Payment screenshots
Your screenshot may show your phone number, the amount, the date and a transaction reference. It is kept in private storage that only authorized Sombags finance staff can open, and it is used only to confirm your payment. Screenshots are deleted automatically 7 days after we approve or reject your payment. We will never ask for your mobile money PIN or bank password — if anyone asks for these in our name, do not share them and call 3545.
5. Who we share it with
- Our delivery staff — your name, phone number and delivery area.
- Bus companies — the receiver's name and phone, for bus deliveries.
- Payment providers — Telesom (Zaad), eDahab or Amal Bank, only when needed to confirm a payment or make a refund.
- Website hosting and storage providers that keep the website and its data for us.
- Authorities, only when the law requires it.
6. How long we keep it
Order records are kept as long as needed for accounting and legal purposes. Payment screenshots are deleted 7 days after the payment is approved or rejected. The order record (order number, amount, payment method and transaction ID) is kept for accounting. Messages and problem reports are kept for up to 12 months.
7. Security
The website uses a secure (HTTPS) connection. Staff sign in with their phone number, a password and a 6-digit code from an authenticator app. Each team sees only what it needs, and every approval is recorded.
8. Your choices
You can ask to see, correct or delete the information we hold about you (unless we must keep it for our records). Call 3545 or email [email protected]. Our website is meant for adults and businesses.
9. Changes
If we change this policy, we will update the date at the top of this page.